Refund policy

Satisfaction Guarantee
At Purely Radiant Beauty, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a hassle-free return policy to ensure your satisfaction.

Eligibility for Returns
If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange. The item must be unused and in its original packaging to be eligible for a return.

How to Initiate a Return
To initiate a return, please contact our customer service team at thechiccollective00@gmail.com within 30 days of receiving your order. Our team will provide you with further instructions on how to return your item.

Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure that your return is received by us.

Refund Process
Once your return is received and inspected, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original method of payment used for the purchase.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at thechiccollective00@gmail.com with photos of the damage or defect. We will arrange for a replacement to be sent to you at no additional cost.